Support
Help with the SOUNDMODE Commerce local prototype.
How do I make a test purchase?
Add a plugin or collection to your cart, enter your name and email, then select a FakePSP outcome. No money is charged and no real email is sent.
Why does my test file not activate a VST3 plugin?
It is signed with a separate test key and marked test-only. Stage 1 does not use the commercial signing system or its private key.
Where can I find my purchases?
My account. Use the local SMTP mailbox for sign-in codes and repeat delivery. No external email is sent.
How do I view a test email?
Run Open-TestMailbox.cmd in SOUNDMATTER_SHARED/commerce. The mailbox is outside the public website files and cannot be accessed through a public HTTP endpoint.
What if delivery is delayed?
Your order stays paid in test mode. Check the job status in your order history and retry delivery. You do not need to pay again.
Are Robokassa and self-employed tax receipts connected?
Robokassa is implemented as a test contract adapter. Live sandbox connectivity and production payments are not enabled.
A commercial support channel has not been published yet.
Read the documentation